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DAY RATE II Senior Service Designer

Job type: Temporary
Location: Melbourne
Type: Temporary
Job number: 153610

Our client is looking for a senior service designer with enterprise product experience and familiarity with IoT technology.

Mid – Senior Service Designer

  • Min 3-5 years experience working for a large Corporate. Familiarity with enterprise products and the ability to translate technical product feature requirements into customer end to end service designs 
  • Min 3-5 years experience in a large scale systems integration / enterprise wide technology implementation programme
  • Min 3-5  years experience working with process and technical architecture teams to provide input into process designs and technical architectures (esp Salesforce, AMDOCs, Sigma, SeviceNow and Aria) 
  • Strong stakeholder management experience. The ability to facilitate resolution of complex technical delivery CX issues
  • Prior experience of service design, customer ethnography research and co-design workshop facilitation
  • Experience in working in a complex technical delivery environment
  • Ability to adapt quickly to frequently changing requirements and structures at short notice
  • Prior experience in working with IoT
  • Experience in UX strategy with the end to end customer service designs spanning multiple platforms

If this sounds like a great fit please get in touch. 

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