Venessa Paech is the Community Engagement Manager at Australia Post. She is an internationally renowned expert on communities, cultures and content. Her previous roles include Senior Manager of Community & Content Strategy at REA Group (realestate.com.au), Head of Community at Lonely Planet and Managing Editor of Arts Hub. She is the founder of Swarm, Australia’s premiere conference for community builders and managers. In 2015 she co-sponsored the inaugural Australian Community Manager career survey and in 2016 launched the first Code of Ethics for Australian Community Managers. Venessa is a prolific writer, speaker and researcher on our digital lives and identities.